UK Domain Names terms and conditions

Nominet Terms and Conditions

By registering a domain name ending in .uk, you enter into a contract of registration with Nominet UK and namemagnet.uk

Nominet's terms and conditions can be found at: https://www.nominet.uk/resources/policy/policies-rules/

Our Key Terms

namemagnet.uk provides it's customers with .uk registration at £10 per year.

Customers .uk domains are set to renew automatically for 2 years. An expiry notice will be sent in the form of an invoice generated 30 days prior to expiry.

Transfers out (tag change) is free however Nominet will charge £10 + VAT for a registrant name change.

If a customer wishes to cancel a domain name at anytime please contact us and we will set the domain to expire.

Customer Service Level commitment

Support assistance guaranteed within 72 hours during the business week.

Email: [email protected]

Office Hours: Monitored 9:00 A.M. to 5:00 P.M. Monday - Friday

Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

Complaints and appeal procedure

If you have a complaint, please contact: [email protected]

• We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally involve passing your complaint to our customer support manager who will review account and speak to any members of staff who have had contact with you.
• Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
• At this stage, if you are still not satisfied, you should contact us again and we will arrange for one of the company directors to review the decision.
• We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
• As we are a small company with one director there is no meaningful scope for further escalation beyond this process.
• If you are unsatisfied with the outcome, or indeed at any time, you may be able to complain to Nominet.

Abuse Policy

If we become aware of abuse, either through our own monitoring or third-party notification - we reserve the right to suspend services pending investigation and/or the resolution of any issues. Such abuse might include malware hosting, spam / unsolicited email, or other unspecified issues.

Report Abuse to: [email protected]